Communication Channels

One concept from this week's reading is about using communication channels. In any organization there needs to be some sort of communication. There are many ways to communicate within an organization including emails, text messages, phone calls, and of course face to face conversations. Some organizations use "formal channels" for communication meaning that there is a hierarchy of communication. It would start at the top where the Board of Directors will tell the CEO, who would tell the President, who would tell the Vice Presidents, who would tell the Directors and so on. This all means that there needs to be some sort of authority and chain of command. And if something were to happen at the lower levels of the hierarchy then the news would work its way up to the board of directors. When using this method for communications, it is best to use formal writing techniques such as writing emails and letters, keeping documents and memos much more than face to face conversation.